Refunds and Returns Policy for cyprusdancehub.com
Effective Date: August 8, 2023
Welcome to Cyprus Dance Hub! We want you to have a seamless and enjoyable experience with our products. This Refunds and Returns Policy outlines the procedures, conditions, and timeframes for returning physical and digital service products purchased from cyprusdancehub.com (“website”) and offered by Cyprus Dance Hub LTD (“we”, “us”, “our”). Please read this policy carefully and feel free to contact us if you have any questions.
1. Refunds and Returns for Physical Products
1.1 Eligibility: You may request a return and refund for physical products within 30 days of receiving the product.
1.2 Conditions: To be eligible for a refund and return, the product must be in its original condition, unused, and in its original packaging. Any signs of wear, damage, or alteration may result in a denial of the return request.
1.3 Return Process: To initiate a return, please contact our customer support at cyprusdancehub@gmail.com within the 30-day period. Our team will guide you through the return process and provide you with a return shipping label.
1.4 Refund: Once we receive and inspect the returned product, we will process the refund to your original payment method within 10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.
2. Refunds and Returns for Digital Service Products
2.1 Eligibility: Digital service products, such as dance learning programs, are eligible for a refund within 14 days of purchase, provided that you have not accessed or downloaded the product.
2.2 Return Process: To request a refund for a digital service product, please contact our customer support at cyprusdancehub@gmail.com within the 14-day period. We will verify your eligibility and process the refund within 10 business days.
3. Contact Information
For any questions or assistance regarding refunds and returns, please contact our customer support at cyprusdancehub@gmail.com. We are here to help and ensure your satisfaction.
4. Exceptions
This policy does not apply to the following:
- Products damaged or altered by the customer.
- Products returned without a valid return authorization.
- Digital service products that have been accessed or downloaded.
5. Changes to the Policy
We may update this Refunds and Returns Policy from time to time. The revised policy will be posted on our website, and the changes will be effective upon posting.
6. Contact Us
If you have any questions or concerns regarding this Refunds and Returns Policy, please contact us at cyprusdancehub@gmail.com or by mail at our North Cyprus address.
By purchasing our products and using our website, you acknowledge that you have read and understood this policy. If you do not agree with the practices outlined here, please refrain from using our website and purchasing our products.
Last updated: August 8, 2023